Frequently Asked Questions
FAQ - Program Administration ... For information on timetables, bookings, payment and enrolments
FAQ - Teaching Program ... For information specific to the teaching program and how we teach
People, especially children, who have had vomiting, diarrhoea &/or conjunctivitis in the previous 7 days should not enter the pool.
McKeon's Swim School is a smoke free zone, no smoking permitted on the property.
If you are unable to attend your lesson, your lesson is forfeited. There is no refund for cancelled lessons.
If eligible you will receive a make-up token to book into an alternative class within the next 45 days. Makeups not redeemed within this timeframe will automatically expire.
Make up tokens will appear on your customer portal after the time of the missed class, not at the time of cancellation.
Aqua Nappy Policy:
- All children 3 years and below MUST wear a firmly fitting swimming nappy "Happy Nappy". This is in ADDITION to any disposable aqua nappy that are worn underneath
- This also applies to any children over the age of 3 years who are not completely toilet trained.
- We reserve the right to ask any person that is not complying with this policy to exit the pool.
- This Policy is in place to ensure the highest possible water quality for our patrons.
Disabled Toilet Policy:
Change Room Policy:
Public Swimming Policy:
- All children under the age of 10 must be under active supervision of a person 16 years or older
- Parents and guardians are responsible for the children in their care and must actively supervise them at all times as per RLSSA Keep Watch Program*
- Equipment available for public use in recognized swimming activities only
- Any equipment borrowed must be returned to where it was borrowed from
- Children must adhere to Aqua Nappy Policy
- Only Swim School staff and contractors are permitted to conduct coaching or instruction at the Centre
- Please do not swim across lanes or hang off the lane ropes
- Please swim on the left hand side of the lane
- Patrons must obey directions from Centre staff at all times
- Only recognized swimwear is permitted in the pool
- No diving, running or bombing is permitted